Returns
RETURNS
We want you to be happy with your order. If your item arrives damaged or faulty, we will make it right.
HOW TO REQUEST A RETURN
- Email us at hello@brwn.club within 14 days of receiving your order.
- Include your order number and a photo of the damaged or faulty item.
- We will review your request and respond within 2 working days.
- If approved, we will send you a prepaid returns label — return postage is on us.
- Once we receive the item, we will issue a full refund to your original payment method.
ELIGIBILITY
- Returns are accepted on damaged or faulty items only.
- Items must be reported within 14 days of delivery.
- Items must be unworn and in original condition with tags attached.
- We do not accept returns for change of mind or incorrect size ordered.
Please note: all BRWN Club pieces are made to order. We recommend using the size guide on each product page before placing your order.