Returns & Refunds
Returns and Refunds
We want you to feel confident ordering BRWN CLUB. Standard size garments bought online may be returned under the policy below.
Change of mind returns
Tell us within 14 days of receiving your order that you wish to return it. You then have a further 14 days to send the item back.
- The item must be unworn, unwashed and returned with its original tags and packaging.
- You may try the garment on as you would in a shop, but please take reasonable care of it.
- Return postage for a change of mind return is paid by the customer.
- We refund the item price and the original standard delivery charge where required.
Made to order garments
Most BRWN CLUB pieces are produced after purchase to reduce unnecessary stock. Our standard size garments remain covered by this returns policy. Personalised or specifically customised items, if offered, may be excluded where permitted by law.
Faulty, damaged or incorrect items
Email us as soon as possible at hello@brwn.club with your order number and clear photographs. If the item is faulty, damaged or not what you ordered, BRWN CLUB will cover the appropriate return cost and provide the remedy required by law.
How to start a return
- Email hello@brwn.club with your order number and reason for return.
- Wait for the return instructions before posting the parcel.
- Use a tracked service and retain proof of postage.
Refund timing
Approved refunds are issued to the original payment method within 14 days of receiving the returned item. Your bank or payment provider may take additional time to display the funds.
Size changes
For a different size, contact us before returning the item. We will advise whether an exchange or a return and new order is the quickest option.
This policy does not affect your statutory rights.